What can I do if the mobile phone freezes or reboots?
Such problems may be caused by the fault of third party software, you can attempt to restore factory settings first. Tap Menu--System settings--Backup & Reset--Factory data reset. If the faults still happen, please upgrade software version. Note: Before implementing factory data reset, please use "Backup & restore" to backup your user data.
What do I do if I forgot the unlock pattern?
If you enter the wrong unlock pattern for five times, the mobile phone would notify you to try again after 30 minutes. If you enter the wrong pattern for many times, the mobile phone will ask you to log in with your Google account.
How can I share my contacts with another phone?
Please select the contacts you want to share in "contacts" and then press "share" with any of the following ways you want: "Bluetooth", "Email", "Gmail”, or "Messaging".
How can I cancel the vibration setting when call is connected?
I'm sorry, you cannot delete it.
How can I add more email accounts on the phone?
Please tap Menu--System settings--+ Add account.
How can I record a conversation I have with another person?
This phone doesn't support this function
How many contacts can be added to one group?
There's no limit for this.
Does the phone support voice recording?
Yes, you can use the "Sounder Recorder" to record in the phone.
Does this phone support the NFC function?
No, it doesn't support.
Does this phone support a MHL or HDMI port?
No, it doesn't support.
Can I open .pdf, Word, or .txt format files on the phone?
You can open the word and text files with the software included on the phone called "Kingsoft office". You need to download proper software in "Play Store" to open the PDF file.
How do I delete the email account on the phone?
Press "Email"，tap Menu--Settings, and select the accounts you need to delete and press "Remove account".
How do I solve the problem that the phone can send emails but not receive emails?
Please check Incoming Mail Server & Incoming Port.
How do I change the default search engine in the browser?
Open a browser and press Menu--Settings--Advanced--Set search engine to change the search engine.
Why is the standby time of the smart phone much shorter than the standby time of a feature phone? How can I improve the standby performance?
As the system of smart phone is more powerful, it is similar to a computer with strong network function and all kinds of applications , therefore, the smart phone consumes more power than that of a feature phone. The battery will be consumed more quickly when using internet browsers or some other downloading functions. Besides, the standby time of mobile phone is also related to the network and signal coverage , when the signal is weak, the mobile phone needs to consume more power to search for signal to function better. To sum up, the standby time of a smart phone depends on many factors, such as signal strength, downloaded applications, games, navigation and so on.
You can save power and extend the standby time with the following settings:
1.You can disable GPS function; The operation is: System settings-Location services-GPS satellites (Remove √).
2.You can disable the data connection function if you don't need to log in Internet; The operation is: System settings-Mobile networks-Data enabled (Remove √).
3.You also can save more power and release more memory as well as promote running speed of program by disabling the applications which you don't use.
How can I check and edit Word, Excel, PowerPoint and other Microsoft Office files?
You can use the built-in "Kingsoft Office" application of the mobile phone to view Microsoft Office Word, Excel, and PowerPoint files. Please send the files that you need to the micro SD card of the mobile phone through a computer. If you want to view Microsoft Office files, please access home screen and press All applications——Open "Kingsoft Office" You can download and install other office applications from the "Play Store".
Does the phone support a compass function?
Yes, it does support a compass function.
How can I change the language on the phone to another one?
Please go to Menu--System settings--Language & input--Language.
Can I add contacts to my home screen? How to do it?
First, open the contact you want to select in "Contacts", then press menu key to select "Place on home screen".
How can I send all incoming calls directly to voicemail for one of my contacts?
Please contact the service provider's call center for help.
Will the alarm clock work when the phone is switched off?
No, it won't.
Does the phone support video calling?
No. it doesn't support.
How can I set up a speed dial?
Open "Contacts" first and press menu key to select "Speed dial setting" in the option list appeared and then you can set speed dial number with 8 numbers from 2-9 key.
What is the resolution of the screen?
How can I set the date and time?
Tap Menu--System settings--Date & time to set it.
How can I view the phone's MAC address?
Tap Menu--System settings--About phone--Status, and then you can see the Wi-Fi MAC address.
How can I view the phone's Bluetooth address?
Tap Menu--System settings--About phone--Status, and then you can see the Bluetooth address. Notes: You can only view it when the Bluetooth has been turned on, or it will show unavailable.
How can I backup text messages on the phone?
You can back up your messages by using third party software or a Gmail account.
How can I install the applications from a computer on to the mobile phone?
To install the applications from a computer to the mobile phone (including microSD card), you can refer to the following methods:
1. You can install the applications through the third party pc software. After connecting the mobile phone with a computer, the mobile phone is identified by the third party pc software, then you can directly install the applications through the third party pc software.
2. Copy the applications that you want to install to the micro SD card, then open All applications- File manager to find and run the application (.apk file).
Note 1: As for the third party PC software, please contact software supplier for more details.
Note 2: Please refer to the question "How can I install applications into a micro SD card?" for more details.
How can I uninstall applications on the Android mobile phone?
Enter Menu--System settings--Apps. Find the application that you want to delete, then click Uninstall. Please note that the system programs of the mobile phone cannot be uninstalled.
Can I use voice commands on mobile phone?
To set up voice commands through voice searching function, enter into home screen and press all applications--Voice search, then speak out valid command, such as "Contacts name" or "Application".
Note 1: All applications is a square icon on the lower part of home screen.
Note 2: The mobile phone should have internet connection (Wi-Fi, GPRS/3G and so on) to use this service. You also need to pay GPRS/3G fee to your operator.
Note 3: This function works with Wi-Fi or GPRS/3G, which will shorten the battery life.
How can I back up my data?
To back up your data, there are 2 ways:
1. You can back up your data through the third party pc software.
2. You can back up your data through a Google account.
Can I change the input method?
You can download the input method that you want from "Play store" . Note: You can refer to the question "How do I use the input method after I have installed it?" for more details.
Will my phone automatically adjust brightness when using cameras?
After enabling camera function, you can set "White balance" as "Auto, then the camera will automatically detect the lighting conditions and adjust the brightness.
Does the mobile phone support SD card upgrade?
Yes, it does support SD card upgrade.
How can I export photos stored in the SD card to a pc?
Connect the mobile phone to a computer and then refer to the following operations to check the settings in the mobile phone.
1. Connect your mobile phone to a pc.
2. Select "Media device（MTP)" in the option list after scrolling down the notification panel.
3. In "My computer", double click “Z995”.
4. In "DCIM" subfolder of "Phone" or "SD card", copy pictures to PC.
5. For MAC OS, you can go to www.android.com/filetransfer to read the information you need for transferring. Then you can see the internal storage and SD card storage label on your pc. You can access them as a U disk and export/import your photos.
How can I manually install a driver after connecting mobile phone with computer?
Please refer to the following operations to install driver manually(Just support driver for WINDOWS).
1. Connect your mobile phone to PC.
2. In the prompting connection selection, select【Install driver】.
3. In "My computer", double click "USB_Driver".
4. Double click "AutoRun.exe", and install handset driver. Note: It is for WINDOWS XP system of install driver.
How can I enable the notification light for unprocessed notification?
The notification light is mainly used for reminding you of missed calls and unread messages. If you want the LED blinking when there are unread messages or missed calls, please follow the operations: Menu--System settings--Display--Pulse notification lightcheck √)). Note1: Enabling the notification light will increase the power consumption of the phone.
How do I turn on the airplane mode on the mobile phone?
There are 2 ways to turn on airplane mode. To turn on airplane mode:
1. You can hold the power key until an option list appears, then select "Airplane mode".
2. You can press Menu--System settings--Airplane tap ON.
How can I set multiple phone numbers for a single contact?
Please make sure that the contacts are saved in the memory of the mobile phone or Google account. (You cannot save a single contact with multiple phone numbers on a SIM card) To set several groups of phone numbers for one person, please enter into home screen and press All applications-People, select the contact that you want to add more contacts, then press "Edit contacts". You can then add new information to this contact, including phone, email, postal address, and etc.
Note 1: All applications is a square icon on the straight lower section of the home screen, you can open the application selection list.
Note 2: You can also add a new email address and other information by pressing on "Add XXX" item of corresponding data.
How can I quickly view the charging status of the mobile phone?
When the mobile phone is being charged, press the power key to go into standby status, then press power key again to open standby screen, the charging status is showed on the screen.
How can I turn on USB debugging?
Enter into Menu--System settings--Developer options-USB debugging and select the box (Check √).
How can I find the IMEI number of the mobile phone?
There are three ways to find the IMEI number on the mobile phone.
1. Enter into home screen and press Menu--System settings--About phone--Status massage, then you can view the IMEI number of device and other basic information.
2. Take out battery cover and battery, then you can find a label which is printed with IMEI number on the back of device.
3. Enter into home screen and open the dialing pad, dial *#06# to open the manual function test mode, select IMEI, then the device displays the IMEI number of device. Remark: IMEI stands for International Mobile Equipment Identity is used for identifying the number of a GSM mobile phone.
Does the mobile phone support MAC operating system?
No, it doesn't.
How can I check the version of the mobile phone?
To check the version of the mobile phone: Menu--System settings--About phone, then you can view the related information of the mobile phone.
What is the working temperature of the mobile phone?
It's between -10℃--50℃.
Can I answer a call through a headset?
Yes, you can.
Can I view the applications that are running and disable the applications not frequently used on the mobile phone?
To view the running applications of the mobile phone, go to: All applications--Task manager. You can also disable the applications which you don't use. Note: All applications is a square icon on the straight lower section of the home screen.
Can I do three-way calling (Multi-way calling)?
Yes, First, please contact your telecom operator to open relevant plan, which usually includes【Call waiting】and 【Three-way calling】.( Maybe the name is different due to different operator) After opening relevant plans, please refer to the following supposed situations to make the settings: Suppose that, Party A, Party B and Party C need to call each other, A is the incoming call, B and C are waiting for the call.
1. A gets through to B,
2. A make the call with C on the new dialing interface.
3. When A is calling C, B just needs to wait. A can switch between B and C using the "switch" button on the bottom bar in the conversation interface.
4. After implementing step 3, A can combines all the callers together by using "combine" button on the bottom bar in the conversation interface.
Note1: During three-way/multi-way calling, the first incoming call is the maker of this call, he/she needs to call of each of the participants (three above) one by one
Note2: For three-way/multi-way calling, extra fees may apply, contact your operator for details.
How can I use a newly installed input method?
After installing input method, please tap Menu--System settings--Language & input, check √ for the installed input method.
How can I dial a voice call through compatible Bluetooth?
To use this function, you need to match the mobile phone with the compatible Bluetooth headset. If you want to dial voice call through compatible Bluetooth device, hold the searching button of device, then speak to Bluetooth device. The available key words like "call, "Contacts name", "Contact type". For example, "call John Smith All applications", then the mobile phone will call the All applications telephone of John Smith .
Note 1: The mobile phone should have an internet connection (Wi-Fi, GPRS/3G and so on) . You may need to pay GPRS/3G fees to your operator.
Note 2: This function works with Bluetooth, which will shorten the battery life of mobile phone.
Note 3: Only when the Bluetooth headphone is matched with the mobile phone you can use this function. Refer to the question "How can I match the Bluetooth headphone with my mobile phone?"
How can I change the name of the mobile phone for Bluetooth sharing?
To change the name of the mobile phone, please press Menu--System settings--Bluetooth--Settings--Rename phone, then you can edit the name of the mobile phone.
Can I set other locking methods for the mobile phone except pattern locking?
There are 3 methods of locking the screen. To set screen lock, please access home screen and press Menu--System settings--Security--Screen lock. The available screen lock methods are as follows:
1. Long Press - Set long press screen to unlock.
2. Face Unlock - Look at your phone to unlock it.
3. Pattern - Set screen lock pattern according to the prompt of LCD.
4. PIN - Set a number password which includes 4 digits at least.
5. Password - Set a password which includes letters and number. Note: If you forget how to unlock your screen, you may need to reset the firmware, you can refer to the question of "How do I restore factory settings?"
What does ROOT mean?
Root is the highest right to use the system and you can modify the files of internal system with it. Android system has hidden the Root right to prevent the software from being modified.
How can I set the password as invisible?
To set the password as invisible: Press Menu--System settings--Security--Password, then remove √ of "Make passwords visible".
How do I adjust the idle time of the mobile phone before going in to sleep mode?
Enter into Menu--System settings--Display-Sleep. You can determine when the screen is locked.
How do I disable the auto-rotate screen?
To disable the auto rotation function of screen: Menu--System settings--Accessibility then remove √ of "Auto-rotate screen".
How do I disable the virtual keypad ringtone and keypad vibration?
To disable virtual keypad ringtone: Press Menu--System settings--Sound--remove √ of "dial pad touch tones", "Touch Sounds" and "Vibrate on touch".
How do I restore the mobile phone to factory settings?
You can solve many issues by restore the mobile phone back to factory settings. Press Menu--System settings--Backup & reset--Factory data reset. Then press "Reset phone" to start restoring factory setting. The process will take about 3 minutes, the mobile phone will restart after restored successfully. If your mobile phone stops on the logo image for a long time with no response, please quickly remove the battery, then install the battery again to power on the mobile phone.
Note 1: The time to power on device will be a little longer that normal after restored factory setting, so please be patient.
Note 2: Restoring the mobile phone to factory settings will erase the user data that is stored on the mobile phone, therefore back up the data before restoring factory settings.