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T-Mobile Rocket™ 4G

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SKU: MF591
Just plug the Rocket 4G Laptop Stick into your laptop and get high-speed Internet on the go—with convenient access through T-Mobile's blazing-fast 4G mobile broadband network.
Just plug the Rocket 4G Laptop Stick into your laptop and get high-speed Internet on the go—with convenient access through T-Mobile's blazing-fast 4G mobile broadband network.
Type Mobile Broadband
Form Factor USB Stick
Height 3.4"
Width 1.1"
Depth 0.5"
Weight 1.1 oz
Color White
Frequencies 1900 MHz;UMTS/HSPA+: AWS Band IV/ 2100/1900/850

Customer Reviews

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Overall a good product Review by Justin
Product
The device looses connection far too often. (Posted on 4/28/2015)

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Support Overview

Check out the latest support materials here for your device.

Download user manuals, read FAQs, and upgrade your device's software.

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    General

    How to insert the SIM card.

    Your Subscriber Identity Module (SIM) card is pre-inserted in your laptop stick. If you need to re-insert the SIM card: 1. Slide the back cover (white portion) off. 2. Insert the SIM card into the SIM card slot that is presented, then replace the back cover.

    How to insert a memory card.

    Your laptop stick supports a microSD memory card (not included with your purchase). NOTE: Do not remove your memory card while it is in use. Removing the memory card while in use may corrupt the data stored on your memory card and damage the memory card or your laptop stick. 1. Remove the back cover. 2. Insert the memory card into the memory card slot, when presented, and replace the back cover. Press in until it clicks into place.

    How to install the T-Mobile Connection Manager

    Insert your laptop stick in a USB port on your computer. Follow the on-screen instructions to install the Connection Manager. NOTE: If your computer does not install the Connection Manager, go to My Computer > webConnect Mg and double-click AutoRun.exe. If you are using a MAC, double-click the drive exposed on your desktop and double-click AutoRun.exe.

    How to check short message in T-Mobile Connection Manager.

    laptop stick only supports receiving short message. You can check it in T-Mobile Connection Manager - Menu > Message Center.

    How to check Mobile Broadband Offers in T-Mobile Connection Manager

    Select deals in T-Mobile Connection Manager and check Menu > Mobile Broadband Offers or you can also check it in My T-Mobile.

    How to check Phone Number in T-Mobile Connection Manager

    You can check Phone Number in Menu > Phone Number of T-Mobile Connection Manager.

    How to run diagnostics in T-Mobile Connection Manager

    You can select Run Diagnostics in Menu > Help > About of T-Mobile Connection Manager

    How to activate laptop stick and create an account

    Open the Connection Manager. You will automatically be connected to the T-Mobile Broadband network. Once you are connected to the T-Mobile Broadband network, open a Web browser. 1. If your laptop stick has already been activated You will be asked to create an account on the T-Mobile Web page. This account is specific to your Mobile Broadband service and is not the same as any existing account created for voice service. 2. If your laptop stick has not been activated Follow the on-screen instructions to activate your laptop stick. After activation, you will see a confirmation page, and you will be asked to reconnect to the T-Mobile network. To reconnect, open the Connection Manager and click Connect. Open a Web browser and follow the instructions on the Web page to create your prepaid Mobile Broadband account.

    How to purchase my MOBILE BROADBAND PASS

    Once you have successfully activated your laptop stick and created your account, you can purchase your Pass in order to browse the Internet. Purchase a Pass 1. Log in to your Mobile Broadband account on the T-Mobile Web page. 2. Select the option to purchase a Pass. 3. Follow the instructions on the screen. Once you have purchased your Pass, you can browse the Web.

    How to redeem a Pass or PIN

    You can redeem a Pass that you have already purchased from a store. To redeem, follow the instructions on the Pass that was given to you at the store.

    How to check Time & Usage Amount of my Pass

    You can view the time and usage amount on your Pass by logging you’re your my.t-mobile.com. Remember your username is your device’s phone number, which you can find by clicking Menu > Phone Number on the Connection Manager.

    How to refill my laptop stick

    After you have used up your Pass, you will be re-directed to a T-Mobile Web page where you can purchase a new Pass. NOTE: You can have only one active Pass at a time. When your current Pass expires, you will be able to purchase another Pass. 1. Insert your laptop stick in a USB port on your computer. 2. Open the Connection Manager. 3. Click Connect. 4. Open a Web browser 5. Select the option to purchase a Pass. 6. Follow the instructions on the screen.

    What’s No Commitment Mobile Broadband

    Does not require a commitment to a long-term contract. Pass required using service. Service available for time period and/or usage amount provided by Pass. For time period, a day is 12:00 a.m. to 11:59 p.m., based on time zone associated with your mobile broadband account phone number. Usage rounded up to the nearest KB each session; 1024KB = 1MB. Only one Pass may be active at a time. Data only; service does not include voice, messaging, or Wi-Fi services. Domestic only; no international or domestic roaming. Devices sold for use on T-Mobile service are to be activated on that service, not transferred for resale, modification, or export.

    Is the T-Mobile Connection Manager open, and the laptop stick plugged in?

    If yes: Make sure you are connected. Your device will automatically attempt to connect to the T-Mobile network when you open the T-Mobile Connection Manager. If a green Connect button appears on the T-Mobile Connection Manager, click this button to connect to the network. If not: Continue...

    Is there a light flashing on the USB laptop stick?

    If not: Move the USB laptop stick to another USB port on your computer.

    Is there a SIM Card?

    If yes or unsure: Open the back cover of your device. There should be a white plastic rectangular card inserted into the device. If there is, please pull it out and see if it is inserted in the same direction as the diagram in front of the slot where you insert it. Put the cover back on and reinsert the device into the USB slot. If no: Check to see if a SIM card was included in your package. If there is one, please take it out and insert it into the slot in the back of the laptop stick according to the diagram. If there is no SIM card in your device or package, please contact T-Mobile Care at 1-877-778-2106.

    Did your default web browser open to a T-Mobile web page?

    If yes: Continue to follow the instructions on the page to activate your device and/or purchase a prepaid mobile broadband pass. If no: If no web page is displayed trying clicking on one of your favorite links or going to another web page. If this brings you to a T-Mobile page follow the instructions on the screen to activate and/or purchase a prepaid mobile broadband pass. Check your T-Mobile Connection Manager again to see if you need to click the Connect button. It will be colored green if you need to Connect and change to a Disconnect button if you are connected. If you still cannot get a page to be displayed, check the T-Mobile Connection Manager to see if there any signal bars are illuminated. If they are not, you may not be in a T-Mobile coverage area.

    Did you receive an error message when you tried to activate your device?

    If yes: Make sure you turn off Wi-Fi on your laptop. Click Disconnect on the T-Mobile Connection Manager. Click Connect on the T-Mobile Connection Manager once you are disconnected from the network. Once you reconnect to the network your default browser should open to a T-Mobile page. Follow the instructions on that page to continue. If this does not solve your problem, please contact T-Mobile Care at 1-877-778-2106.

    After buying a pass did you see a T-Mobile page once you connected to the network for a second time?

    If yes: Try browsing to one of your favorite web pages. If this works, you are free to browse the web until your current pass expires or has all of its usage depleted. Note: You will see a T-Mobile page after you reconnect to the network. This allows you to check the status of your prepaid mobile broadband pass or buy a new pass should your current pass expire or have all of its usage depleted.

    How to get more information of my laptop stick?

    If you need additional information on features and services, please select one of these helpful options: 1. On the T-Mobile Connection Manager screen, click Menu > Help. 2. Visit www.t-mobile.com. 3. Call 1-877-778-2106 for assistance.
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    Display

    Is the T-Mobile Connection Manager open, but displaying No Device Available?

    If yes: Make sure your device is plugged into your laptop’s USB port.
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    Connectivity

    How to set auto connection with network in T-Mobile Connection Manager.

    Select Menu > Settings > Auto Connection in T-Mobile Connection Manager, then handset will automatically connect with network while opening T-Mobile Connection Manager

    How to check default APN in T-Mobile Connection Manager

    Select T-Mobile > View in Menu > Settings > Connection of T-Mobile Connection to check default APN setting.

    How to add new APN settings in T-Mobile Connection Manager.

    Open Menu > Settings > Connection in T-Mobile Connection Manager,select ADD new APN setting, you can select RAS dialing mode or NDIS dialing mode.

    Coverage of your laptop stick

    Coverage not available everywhere. See Terms and Conditions (including arbitration provision) at www.TMobile.com for additional details.

    If you are still unable to connect to the internet, your computer may already be connected using another connection client?

    If yes: Disconnect and close the other connection client and open T-Mobile Connection Manager. If not: Reinstall T-Mobile Connection Manager: Remove the USB laptop stick from the computer. Click on the Windows Start menu. Select Add or Remove Programs. Click on T-Mobile Connection Manager. Plug in laptop stick in the USB port. T-Mobile Connection Manager will open automatically.

    Is your device activated and appears to be connected, but you are unable to go online?

    If yes: Click Disconnect on the T- Connection Manager and try again. Note: Connection status is displayed in the lower-left corner. You should see a green check mark next to the magenta signal bars and either a 3G or 4G indicator when you are connected.

    After activating your device online were you unable to browse?

    If yes: Go back to the T-Mobile Connection Manager and click Connect. Once you reconnect to the network your default browser should open to a T-Mobile page. Follow the instructions on that page to continue.

    The web page was not found, or was incorrect?

    If yes: Click Refresh on your web browser or try and go to another webpage. If this takes you to a T-Mobile page follow the instructions on the screen to activate or purchase a prepaid mobile broadband pass.
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    Software & Apps

    How to check version information in T-Mobile Connection Manager

    You can check software and hardware version information and Phone Number in Menu > Help > About of T-Mobile Connection Manager.

    How to check whether need to update in T-Mobile Connection Manager

    Select “Check automatically every week” in Menu > Help > Check for Updates of T-Mobile Connection Manager to set whether need check automatically every week, then click “Check for Updates” to check whether need to update.

    Manuals

    No manuals are available at this time.

    Contact Support

    If you have questions about how to use ZTE mobile devices or your device needs repair services, please contact our services hotline or email for more information.

    Service Hotline: 877-817-1759
    Hotline Hours: Monday-Sunday 8am - 9pm (CST)
    Live Chat
    Email ZTE