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Axon Pro-Ion Gold-32GB

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Regular Price: $399.98

Special Price $349.98

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Shipping Note Free Standard Shipping
Type Smartphone
Form Factor Candy Bar
Height 6.06"
Width 2.9"
Depth 0.37"
Weight 6.10 oz
Physical Size 5.5"
Resolution: Width 1440
Resolution: Height 2560
Technology CGS (Continuous Grain Silicon) TFT LCD
OS Android 5.1.1 (Lollipop)
Main Resolution 13MP + 2MP
Camera Features BSI CMOS Sensor, 6 Elements Lens + Dual LED Flash
Video Capture 4K HD (30 fps)
Front-Facing Resolution 8MP
CPU 2.0 GHz Octa-Core Qualcomm Snapdragon 810 (MSM8994)
Capacity 3000 mAh
Talk Time* Up to 12 hours (720 minutes)
Standby Time* Up to 240 hours (10 days)
Internal 4GB RAM + 32GB ROM
Expandable Not Available
Frequencies LTE B2/B4/B5/B12/B17/B29/B30 - LTE IR B7/B3/B1/B13/B20 USM/HSPA 850/1700/1900/2100 MHz - GSM/EDGE 850/900/1800/1900 MHz - CA Band 2/4 + Band 12/B17 - CA Band 2/4 + Band 29
Bluetooth 4.0
Wi-Fi 802.11 b/g/n/ac (2.4GHz & 5GHz)
Mobile Hotspot Yes
USB Yes with Qualcomm® Quick Charge™ 2.0
Headset Jack 3.5mm
Sound Technology HiFi Audio
Hearing Aid Compliance M3/T4
Text Telephone (TTY) Compatibility Yes

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Support Overview

Check out the latest support materials here for your device.

Download user manuals, read FAQs, and upgrade your device's software.

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    Top 10

    What can I do if the phone freezes, crashes, reboots, or there is a power failure?

    Third party app software downloaded to the phone can cause these issues. Try uninstalling third party software to see if performance improves. -or- If you can turn the phone on, attempt to restore factory settings. Note: Restoring factory settings deletes your data. If possible, back up your data before restoring factory defaults. To restore factory settings: On the menu, touch Settings ==> Backup & reset ==> Factory data reset -or- If you cannot power on the phone, press the volume down and power buttons at the same time to try to go into Recovery mode. Use the volume button to highlight wipe data/factory reset and the power key to choose the option.

    What can I do if I forgot the pattern to unlock the phone?

    If you set up a Gmail account on the phone, after entering the wrong password five times:
    1. Touch Forgot Pattern. Note: You must be connected to the network.
    2. Type your Gmail account username and password, and touch Sign in. If you did not set up a Gmail account, you can restore factory settings. Note: Restoring factory settings erases all of your data. To do so: 1. Power off the phone 2. Press the power button and volume up buttons at the same time to enter recovery mode.
    3. Use the volume down button to move the highlight to: wipe data/factory reset
    4. Press the power button to select it
    5. Use the volume down button to move the highlight to Yes.
    6. Touch OK to restore factory settings.

    Why can the phone can send emails but not receive emails?

    Check the information entered for incoming mail server and incoming port.

    How do I set other locking methods for the phone?

    1. Touch Settings ==> Security ==> Screen lock
    2. Touch the lock method to use

    Why does the phone get warm during charging?

    Some parts in the charging circuit may become warm during charging. As the handset charging current increases, the resistance from chips, electrical inductance, and wires in the charging circuit may make the unit hot. Generally, just charging will not cause handset to get too hot. A heavy load from using the phone during charging may cause the phone to become too hot.

    What can I do if the phone runs slowly?

    1. Open Task Manager to shut down apps running in the background.
    2. Check available storage and uninstall some rarely used apps.
    3. Power off and restart the phone.

    What can I do if I can't hear the other person in the calling?

    Verify: - the signal is good. - the phone's earpiece is clear to hear the other person. Try redialing the number or restarting the phone.

    What can I do if the person on the other end can't hear me?

    1. Look to see if the signal is good.
    2. Make sure the phone's receiver is clear to transfer your voice.
    3. Try redialing the number or restarting the phone.

    Why does the phone take so long to charge?

    Always use the ZTE charger because it was specifically designed for this phone. Confirm the charger is inserted the all the way into the phone. Because the charger fits snugly, it may take a little extra push.
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    How can I share my contacts with another phone?

    In the Contacts app, select the contact to share ==> Touch the Menu key at the top right of the phone ==> Share ==> Select the method you want to use for sharing
    1. In the Contacts app, on the menu, touch Multi-Select
    2. Check the contacts to share.
    3. Touch the Share icon.
    4. Touch the method to use to share the contacts, Android Beam, Bluetooth, Messaging, Email, Drive, Gmail, or WiFi Direct.

    How can I add another email account on the phone?

    Settings ==>Account ==> + Add account ==> Select a category and follow the prompts.

    How do I make the font size larger?

    Settings -> Display -> Font size

    How do I use Bluetooth to transfer files to another mobile phone?

    1. Turn on Bluetooth in System settings
    2. Pair with the other phone.
    3. Use the File Manager app to locate the files to transfer.
    4. On the menu, touch Multi-Select.
    5. Touch the files to share.
    6. Touch the Share icon.
    7. Touch Bluetooth and follow the prompts.

    How do I connect to a WiFi network?

    To list available networks:
    1. Touch Settings ==> WiFi If WiFi is OFF, touch the button to turn it on. The phone lists available networks.
    2. Select the wireless network to connect to.
    3. Type the password and press Connect. When the phone connects to Wifi, the phone displays a WiFi icon at the top of the screen.

    How do I save a picture attached to a text message and where does the phone store it?

    The phone stores images in the Download directory, unless you disable the Auto-retrieve function in the settings in the Messaging app. If you disabled the Auto-retrieve function, touch Download to save the picture when you receive the message.

    How do I delete an email account on the phone?

    1. In the Email app, touch the Menu icon in the upper right of the screen
    2. Touch Settings.
    3. Touch the account to delete
    4. Scroll down and touch Remove account
    5. Touch OK to confirm you want to delete the account.

    How do I install apps from computer to phone?

    1. Copy the apps you want to install to the phone
    2. Open the File Manager to find and run the app, .apk file, by touching the app name. -or - Install apps through third party PC software. Contact your software supplier for more information. After connecting the phone to the computer, the third party PC software identifies the phone. You can directly install apps through the third party PC software.

    How do I enter text using my voice?

    When performing a Google search typing text, touch the icon that looks like a microphone and begin speaking. For example, when creating a text message, the icon is next to the spacebar.

    How do I enter multiple phone numbers for a single contact?

    1. Open the contact in the Contacts app.
    2. Touch the Edit icon.
    3. Under Phone, touch Add new.

    How do I disable the sound and keypad vibration?

    1. Touch Settings ==> Language & input ==> Google keyboard ==> Preferences.
    2. Uncheck Vibrate on keypress and Sound on keypress

    How do I turn off the sound I hear when taking a picture?

    1. In the Camera, touch the gear icon at the top left of the screen
    2. Touch Shutter tone to toggle it

    How do I add and delete contacts to and from the Favorites list?

    To add a contact to the Favorites list: - In the Contacts app, open the contact to add to your Favorites list and touch the star in the contact to add it to the list. The phone adds a star to the contact in the Contacts app. To remove a contact from the Favorites list:
    1. In the Contacts app, touch Favorites at the top of the screen to open the Favorites list and touch the contact to remove.
    2. Touch the star at the upper right of the screen to remove it from the list. The phone removes the contact from the Favorites list and removes the star from the contact in the Contacts list.

    Does the phone support downloading music and videos directly from websites?

    Yes, it supports this even when there is no SD card in the phone.

    How do I delete pictures?

    In the Gallery, touch and hold the picture. Touch the trash icon on top of the screen. Confirm you want to delete the picture.
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    Power & Battery

    How can I save battery power and maximize standby time?

    Turn off features you use infrequently that consume power.
    To disable the data connection to prevent unnecessary network traffic:
    1. Settings ==> Mobile networks
    2. Slide Mobile Data to off To turn off automatic
    E-mail account synchronization:
    1. Touch Settings
    2. Scroll down to ACCOUNTS and touch the account category to disable
    3. Touch the name of the account to change sync settings for and uncheck the box
    To turn off Location features:
    1. Settings ==> Location
    2. Slide the button to the left to disable Location. 
    To stop infrequently used apps to conserve power, release memory, and improve app execution speed:
    1. On the menu, touch Settings ==> Apps ==>
    2. Slide the bar near the top to RUNNING Note: You cannot stop some system apps.
    3. Touch the app.
    4. Touch FORCE STOP The phone may warn you about stopping the app.
    5. Touch OK to confirm you want to stop the app.
    To stop the LED from blinking for missed calls or unread messages:
    1. On the menu, touch Settings ==> Display
    2. Uncheck Pulse notification light
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    How do I use the voice recording feature?

    Use the Sound Recorder app to make recordings.

    What is the screen resolution?


    Is there a limit to the number of browser windows I can open at one time?

    Although there is no limit, opening too many browser windows consumes memory and may impact the speed of other apps.
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    System & Settings

    How do I create a folder on the main screen to hold apps?

    1.Drag an app on the home screen over another app. The new folder displays on the home screen. To change the folder name:
    2. Tap it to open it.
    3. Touch the word: folder
    4. On keyboard appears, type the name for the folder. To add more apps to the folder, drag and drop the apps into the folder.

    How do I open PDF, Word, and TXT files on the phone?

    Use the Kingsoft Office app.

    How many contacts can be in a group?

    There is no limit to the number of contacts in a group.

    How do I change the phone language?

    1. Touch Settings ==> Language & input ==> Language
    2. Choose the language

    How do I add a frequently used contact to my home screen?

    1. In the Contacts app, open the contact.
    2. Touch the Menu icon in the upper right of the screen
    3. Touch Place on Home screen

    How do I create a music playlist?

    1. Open the Music app
    2. Touch All Songs ==>Playlists ==>
    3. Touch the + icon at the top right of the screen
    4. Type the name of the playlist

    How do I set the date and time?

    1. Touch Settings ==> Date & time.
    2. Touch the box to the right of the options.

    How do I uninstall an app?

    Note: You cannot uninstall system apps.
    1. Touch Settings ==> Apps
    2. Touch the app to delete
    3. Touch Uninstall.

    How do I use voice commands?

    Note: The phone must have an Internet connection to use this feature. You can use voice commands when you see a microphone icon. Touch the microphone and begin speaking.

    How do I back up data on the phone?

    Using your Gmail account or with third party software.
    1. Settings ==> Backup & reset
    2. Check Backup my data If you haven't set up a Gmail account on your phone or you don't have an account, touch Gmail and follow the prompts.

    How do I change the input method or keyboard?

    Touch Settings ==> Language & input In the Keyboard & input methods section, choose the keyboard or voice typing.

    Can the camera automatically adjust to lighting conditions?

    Yes. The camera detects the lighting conditions and make adjustments when White balance is set to Auto.

    How do I use the phone as a USB drive to move photos from the phone to a PC?

    1. Connect your phone to your personal computer with a USB data cable. After the drivers install on the computer, the phone displays a menu.
    2. Select Media device (MTP) on the menu. The computer opens the AutoPlay menu.
    3. Choose Open device to view files using Windows Explorer. Windows Explorer opens the device window. You can drag and drop files, including pictures, between your computer and the phone using Windows Explorer. Note: the A1P must have an SD card to use it as a USB drive For MAC OS, visit: www.android.com/filetransfer for information you need for transferring.

    How do I wake up the phone after the phone has gone into standby mode with a black screen?

    Press the power key to wake up the phone.

    How do I turn on Airplane mode?

    1. Press and hold the power key.
    2. Choose Airplane mode on the menu.

    How do I quickly view the charging status of the phone?

    1. While the phone is charging, press the power key.
    2. Press it again to see the lock screen. The charging status displays below the date.

    How do I find the IMEI number of my mobile phone?

    1. Touch Settings ==> About phone ==> Status
    2. Scroll down to view the IMEI number.

    How do I check the version of the mobile phone software?

    1. Touch Settings ==> About phone.
    2. Version numbers for several of the software components displays.

    How do I view which apps are running and stop them?

    1. On the menu, touch System settings ==> Apps
    2. Slide the bar near the top to RUNNING 3. Choose an app you want to turn off and touch Stop. Note: The phone may warn you that you may not be able to safely stop the app or that stopping the app has consequences.

    How do I dial a voice call through a Bluetooth headset?

    1. Connect your phone with a compatible Bluetooth headset.
    2. Press the call button on the Bluetooth headset. You should hear the phone through the headset.
    3. When you hear the phone say, "Speak now", speak into the headset. It understands key words like "Call (name of contact)". Note: The phone needs an Internet connection to use a Bluetooth. Your service provider may charge data fees.

    How do I change the name the phone identifies itself with over Bluetooth?

    1. Touch Settings ==> Bluetooth ==>Menu icon ==> Rename this device.
    2. Type the new name and press RENAME.

    How do I set the password to invisible?

    1. Touch Settings ==> Security
    2. Under Passwords, slide the bar to the right to enable Make passwords visible.

    How do I adjust the idle time of the phone before it goes into sleep mode?

    1. Touch Settings ==> Display ==> Sleep
    2. Choose the time to wait before the phone goes into sleep mode.

    How do I disable the dialpad touch tones, system touch sounds, and vibrate on touch?

    1. Touch Settings ==> Sound & notifications==>Other sounds
    2. Uncheck the box next to Dial pad tones, Touch sounds, or Vibrate on touch

    How do I adjust the brightness of the phone?

    1. Touch Settings ==> Display ==> Brightness level
    2. Slide the bar to adjust the brightness

    How do I move or delete the icons on the home screen?

    1. Touch and hold the icon until you feel a small vibration and the Delete icon displays at the top of the screen.
    2. Drag the icon to another location on the screen, to another screen and drop it to relocate it, or drop it onto the Delete icon to remove it.

    How do I change the wallpaper?

    1. Touch and hold on an empty place on the home screen.
    2. Touch Wallpapers
    3. Choose the Wallpaper to use.
    1. Touch Settings ==> Display ==>Wallpaper
    2. Choose a wallpaper in a wallpaper collection.

    How do I change the incoming call ringtone?

    Settings ==> Sound & notifications==> Phone ringtone. At the top of the screen choose from the list of ringtones, from your music, or from your sound recordings.

    How do I use my music file as the incoming call ringtone or my notification ringtone?

    1. Copy an MP3 file to the phone.
    2. Touch Settings ==> Sound & notifications => Phone ringtone ==> MUSIC
    3. Select the song and touch OK

    How do I quiet an incoming call and enable vibration?

    Press the volume down key until the phone vibrates and the icon changes.

    How do I dial and save a phone number I received in a text message?

    1. Open the message.
    2. Touch the phone number to dial it or save it to contacts.

    How do I forward text messages?

    1. Touch the message to forward until a menu appears.
    2. Touch Forward
    3. Enter a recipient or select a contact.

    How do I change the resolution of the camera or video??

    You cannot change the camera resolution. You can change the Picture size in Camera or Video quality in the Camcorder. To do so:
    1. Touch the camera icon to open the camera.
    2. Touch the gear icon to open the Setting menu.
    3. Touch the Full screen to toggle full screen mode.
    - or-
    1. Touch the video icon.
    2. Touch Video quality.
    3. Choose the video resolution.
    4. Touch the Settings icon when you finish making changes

    Where does the camera save the pictures and videos it takes?

    1. Open the File Manager app.
    2. Select the Phone on the top of the screen.
    3. Touch the folder named DCIM ==> Camera

    How do I check how much memory is available in the phone?

    Touch Settings ==> Storage

    How do I reduce the phone's network traffic?

    Disable the data connection to prevent unnecessary network traffic. To do so:
    1. Touch Settings ==> Mobile networks
    2. Slide the button next to Mobile Data to disable it. ZTE recommends installing third party network traffic monitoring software to monitor the network traffic in real time in case the phone is producing unnecessary network traffic.

    How do I use the phone's navigation software?

    1. Touch Settings ==> Location
    2. Slide the Off slider to the right to turn Location on.
    3. Use a map app or navigation app. Android mobile phones include the Google Maps app.
    Note: The Location feature consumes significant battery power and may shorten battery life.

    Can I delete apps added by the service provider?

    Generally, you cannot remove built-in service provider apps. You might be able to remove third party apps not added by the service provider.

    How do I install apps on my phone?

    You can search for and download apps from the Play Store app.

    How do I enable auto-update of apps?

    1. In the Play Store app, touch Play Store at the top left of the screen
    2. Touch Settings ==> Auto-update apps 3. Choose how to update apps

    How do I back up and restore phone contacts?

    Choose one of these methods:
    Method 1 - Transfer contacts between the internal phone memory and the SD card storage. To do so: 1. In the Contacts app, choose Import/Export on the menu in the upper right corner. 2. Choose Export to storage
    Method 2: Sync your contacts with your Gmail account. If you need to set up your phone with your Gmail account, choose Gmail on the apps screen and follow the prompts. To view how your account is set to sync, touch the type of account in Settings under ACCOUNTS Touch the specific account in the next screen under ACCOUNTS

    Can I use the flash when taking videos?

    Yes, Turn on the flash and have it on when taking videos.

    How do I cancel email notifications?

    1. Open Email and the specific email account.
    2. Touch the Menu icon
    3. Touch Settings
    4. Select the Email account
    5. Uncheck the box next to Notify me when email arrives

    How do I create a group list for contacts?

    1. In Contacts, touch GROUPS
    2. Touch the new group icon in the lower right of the screen
    3. Choose to create a group under an account
    4. Type a group name
    5. Touch the down arrow to add members to the group
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    Call & Message

    How do I make a conference call?

    1. Verify with your service provider that your plan includes Call Waiting and Three-way calling.
    2. While in a call, put the call on hold.
    3. Dial the second call. Switch between the two calls using the switch icon in the conversation interface. Use Combine in the conversation interface to join the two calls.
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    Wireless & Networks

    How do I prevent network download interruption?

    Connecting to WiFi prevents download interruption. To always connect using WiFi: 1. Touch Settings ==> Wi-Fi 2. Touch the Menu key. 3. Touch Advanced ==> Keep Wi-Fi on during sleep ==> Always

    How do I enable data?

    Note: Make sure your plan includes data.
    1. Touch Settings ==> Mobile networks.
    2. Slide the button next to Mobile Data to enable it.

    Does the phone switch to network mode if the WiFi signal disappears?

    Yes, the phone automatically switches to the mobile network when the WiFi signal is weak or disappears. If data usage is a concern, disable data to prevent data traffic over the mobile network. To do so:
    1. Touch Settings ==> Mobile Networks.
    2. Slide the button next to Mobile Data to disable it.

    Will the Wi-Fi disconnect from the network when the phone is in sleep mode?

    Wi-Fi automatically disconnects from the network during sleep mode to conserve battery power and reconnects to the original access point when the phone turns on.
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    Fault Diagnosis & Solution

    Why does the phone produce network traffic when opening the data connection?

    The phone and the network server exchange information when data is enabled. The phone sends a request to the network server and the network server requests confirmation information to build a connection with the phone. This interaction is network traffic, usually only a few kilobytes (KB). For the exact amount of data exchanged, consult the service provider’s information.

    What can I do if I hear an echo in a call?

    Try: - Adjusting the volume during the call. - Asking if the other party is using the speakerphone, an earphone, or vehicle mounted device. If so, ask them to switch to the phone to continue the conversation. Poor reception and local network can also affect the call.


    Axon Pro by ZTE User Manual (English - PDF - 6.28MB)


    Contact Support

    If you have questions about how to use ZTE mobile devices or your device needs repair services, please contact our services hotline or email for more information.

    Service Hotline: 877-817-1759
    Hotline Hours: Monday-Sunday 8am - 9pm (CST)
    Live Chat
    Email ZTE