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ZTE Axon 7

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Regular Price: $399.98

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SKU: A7G331 (Gray) / A7G333 (Gold)
Model Name: A2017U

Crafted with distinctive, user-friendly style, Axon 7 has the flagship functionality that premium smartphone buyers demand.

• Superb HiFi audio for streaming, downloading, and recording music and podcasts.
• Dual Image Stabilization camera (OIS + EIS) to capture crisp, high-resolution images and video without a tripod.
• Superior performance powered by the Snapdragon 820, Adreno™ 530 GPU, and 4GB of RAM.
• Long lasting 3250 mAh battery (16 hours talk time, 360 hours standby) with Quick Charge™ 3.0 (50% battery recharge in 30 minutes).

- The Best Sounding and Listening Smartphone with HiFi Audio - highest quality sound reproduction and amplification of music/video playback and record.
- Optimized camera experience takes great still images and video with minimal manual operation
- Larger camera, 20 MP rear and 8 MP front facing cameras, for higher quality images - Fingerprint customization - launching apps, taking pictures for security and to launch other application
- Beautiful Industrial Design with Continuous Smooth Surface that feels great in your hands

Shipping Note Free Standard Shipping
Type Smartphone
Form Factor Touch
Height 5.97"
Width 2.9"
Depth 0.31"
Weight 6.17 oz (175g)
Color Ion Gold, Quartz Gray
SIM Card SIM 1: Nano (4FF)
SIM 2: Nano (4FF), which also supports microSD™ expansion up to 128 GB when not in use for additional SIM
Physical Size 5.5"
Resolution: Width 2560
Resolution: Height 1440
Display 5.5" AMOLED Glass 2.5, PPI 538, Gorilla Glass Gen 4
UI Version MiFavor UI 4.0
Device Material Aluminum Full Metal unibody
CNC Techniques for accurate and consistency milling of metal exterior for ultra smooth finish and curves(G2 Level)
OS Android 6.0.1 (Marshmallow) - Upgradeable to Android Nougat
Main Resolution Rear-Facing Camera: 20 MP Dual IS
Camera Features Samsung ISO-cell sensor, sapphire lens, OIS+ EIS+ PDAF, F/1.8, Closed Loop VCM for better autofocus
Sapphire Crystal Lens
Powerful Dual LED Flash
Video Capture 4K UHD (30 FPS)
1080p FHD (30/60 FPS) / 720p HD (120 FPS)Interval Video Mode: 720p HD (240 FPS)/480p (300 FPS)
Front-Facing Resolution 8MP
Flashlight Yes
CPU 2.15 GHz Quad-Core Qualcomm Snapdragon 820 (MSM8996) with integrated Qualcomm Adreno 530 GPU
32-Bit Computing
AKM 4961 + 4490
VoLTE+ HD Voice
Capacity 3250 mAh(Typical), non-removable, Quick Charge 3.0
Talk Time* 24 hours (1440 minutes)
Standby Time* 290 hours (12 days)
Wireless Charging No
Internal 4 GB RAM + 64 GB ROM
Expandable microSD card expandable memory up to 128 GB
Frequencies 384 kHz
Modes GSM/EDGE:B2/3/5/8
CDMA BC0/1/10
LTE: B2/B4/B5/B12/B13/B17/B7/B3/B1/B20/B29/B30/B25/B26/B41
2CA: B2+B4, B2/4+B12, B2/4+B29, B2/4+B5, B41+B41, B25+B25
Data Speed LTE Cat 6 (300Mbps)
Data Tethering Yes
Bluetooth 4.2
Infrared No
Wi-Fi 802.11 a/b/g/n/ac, 2.4GHz & 5GHz
Wi-Fi Direct Yes
Mobile Hotspot Yes
MirrorLink No
USB USB 3.0 + Type-C
Headset Jack 3.5mm
Audio Format Headphone Jack: 3.5 mm
Hi Fidelity Sound Performance: Yes
Speakers: Yes, dual speaker support
Base support material: N-base material


Sound Playback Codecs: Dolby Atmos®
Sampling Frequency: 384 kHz
THD+N: -112 dB
S/N: 120 dB

Channel: 3 channel (hi-fi), 1 channel (VAD)
Resolution: 32 bit
Sampling Frequency: 96 kHz
MIC max input: 2.02 Vpp
S/N ADC: 102 dB
Conference Mode

Directional Recording: Dimensional and Omni Directional
Recording Range: Up to 8 meters (approximately 23 feet)
Dedicated Audio Chipset: AKM 4961 + 4490
4961 - HiFi main chipset to provide HiFi and recording features
4490 - Independent amplifier to enhance HiFi playback (AK380)
Voice Format HD Voice: Yes
Speaker Phone: Yes - Dual Speaker, Conference Mode - Dimensional and Omnidirectional recording, Classroom Mode Microphone: 2- mic noise suppression
Voice Recognition: Nuance
Vibrate Yes
Inputs Predictive Text Entry: Yes
Side Keys: Volume on Right/Lock on Right
Touch Screen: Yes (Capacitive)
Fingerprint: Yes
Operating Ambient Temperature 14 to 140°F(-10 to 60°C)
Nonoperating Ambient Temperature - 4 to 140°F(-20 to 60°C)
Ambient Humidity 10% to 95%
Features Gmail, Exchange, POP, IMAP
Warranty 2-year limited warranty + Axon Passport Program
Adjustable Text Size Yes
Multiple Languages English, Spanish, French, Chinese
Hearing Aid Compliance M3/T4
Text Telephone (TTY) Compatibility Yes

Customer Reviews

Items 1 to 10 of 29 total

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One of a kind! Review by Webman1956
This phone is awesome in every way. Great looks, great screen , lots of ram, enough storage and a great music phone all wrapped up with a great price! I moved up from the Axon Pro and I can only hope that the Axon 9 is even better! Wish ZTE would have upgraded the phone to Oreo but oh well. (Posted on 8/12/2018)
After a year Review by John
Not one problem. Simply a Rolls for a compact Chevy price. Will keep it until battery dies. Leaves nothing to be desired. Axon 7, 4GB/64GB (Posted on 11/6/2017)
Great phone better price Review by Daniel
Me and my wife decided to get new cell phones this year. So instead of buying the cheapest phone from the Cricket store we decided to buy some really nice phones because we use them a lot more now. We had just recently purchased our son a new phone for Christmas. He wanted and got the new Samsung Galaxy S7 Edge. After playing with his phone for a couple of minutes that day we decided to purchase two more of the Samsung Galaxy's for ourselves. Well like always I do a little research on a purchase of this much and came upon the ZTE Axon 7. After hours of reading reviews and spec sheets on the Axon 7 I decided to purchase one for my wife. After we received it we were very pleased with our purchase to say the least. The price and warranty is what sold me on this phone for my wife because she can be a little hard on phones. Although I didn't go this way when I purchased my phone a couple of days later it wasn't because I didn't like the phone I just wanted to try out another phone I was interested in. Which was the OnePlus 3T 128gb. I do personally think that the OnePlus 3T is a very slightly better phone although I had to pay more for it. All and all this was a great learning experience for me. I learned that you can purchase two great phones for the price of a Samsung galaxy s7 Edge. (Samsung+2yr warranty -$1000)
(OnePlus+2yr warranty -$560)
(ZTE - 2yr warranty incl-$399) (Posted on 8/1/2017)
LOVE IT!!! Review by Kayla
Before I purchased the phone, I've read a lot of great reviews. And that's what prompted me to buy this phone. I received this phone less than a week ago. I absolutely love it!!! it is straight talk compatible...and its working just fine!! Super fast, easy to use, great quality with a great price. I replaced my iPhone 6s with this and don't regret doing so. The only thing i wish was different is the notifications bell on the phone. OVERALL i am pleased! (Posted on 5/12/2017)
DO NOT BUY ! PROBLEMATIC! Review by marion
all i can say is that it is a beautiful phone. in 6 mo. they are now sending my 3rd replacement, refurbished ! that will make 4 phones in 6 mo. after 6 wks. it corrupted my sd card 128gb $90, finger print scanner is sporadic & sometimes very slow or it doesn't work. upgrade to nougat messed up everything including sd card. they REFUSE to replace a NEW DEFECTIVE phone with a NEW PHONE, where are their ETHICS!?? the worst customer service ever! take the money & thank you sucker! they take no responsibility for the defects. battery drains Very Fast! "my voice" didn't work on 3 phones. had to download,uninstall many times for it to work. gBoard when updated lost the app! remove,download update , remove etc.,if you do that eventually you will get Gboard!
zte said it is google store having problems! i REGRET DEALING w/ZTE. there are better phones & companies that want to KEEP customers,
carry a charger with you, moderate use you will be recharging 2-3-4 x a day! drops wifi calling, carrier said it is the phone! typing you have to hit the letters or words. then out of the clear blue it is ok, except hitting on words. a refurbished iPhone w/warranty is better than this! or go to a pawn shop! i love the looks of the phone, the camera light at night is POOR!
very hard to get pics etc.,to store on sd card, again sporadic. they need to work on the software too many issues. good luck,hope you are one that doesn't encounter the nightmare i have! (Posted on 4/25/2017)
please read! Review by jose
I like phone but since nougat update, the ultra power saving mode will not turn off. its not that big of a problem but it still bothers me. please fix this please. I don't know if its because I updated it with it on or what but has not turned off! (Posted on 3/21/2017)
I would like to test this product Review by Joshua
I currently have the ZTE ZMAX PRO. I am very pleased with your design and development. You build quality products for a reasonable price. I would like to test all products you make and stand behind. I tell everyone I know and meet how amazing your products are. Give me a call, (530)220-7452 (Posted on 3/6/2017)
Best phone I ever own. Review by Michael
It's fast beautiful and reliable. It's better than any Samsung device I ever owned and it's less glitchy. (Posted on 2/11/2017)
Internal SD Corrupt Review by Kevin
The phone is stuck on the startup splash screen after two factory resets. When I started the phone for the first time the system data was fragmenting the internal card to 13 gigs instead of Android's 2 gig specification for marshmallow 6.0. Tech support did not acknowledge the corrupt card. I can't keep factory resetting, eventually the internal SD card will stop working altogether. Reading the previous reviews, RMA is just going to land me a replacement phone that was "repaired" and passed for resale by ZTE. I did notice the serial label on the back of the phone was dirty, I can't believe ZTE sells used phones like this. (Posted on 1/29/2017)
Phone of the Year Review by Alonso
This phone has been given me nothing but problems. i sent the phone twice to get fix for camera issues ,audio and video problems. i keep on get the phone with problem know the Dolby atmos is not turning off and on when i press the button. i have the same problem when recording videos in a quiet room alot of internal noise from the phone recorded. biggest piece of shit. (Posted on 1/28/2017)

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Support Overview

Check out the latest support materials here for your device.

Download user manuals, read FAQs, and upgrade your device's software.

    Expand All | Collapse All

    Top 10

    What can I do if the phone freezes, crashes, reboots, or there is a power failure?

    Update software if an update is available. To do so:
    Touch Settings ==> All settings ==> Updates .
    - Third party apps may cause these issues. Try uninstalling those apps to see if that resolves the issue.
    - If you can turn on the phone, back up your data on the phone and attempt to restore factory settings.
    Note: Restoring factory settings removes your data.
    To reset factory settings, press: Settings ==> All settings==> Back up & reset ==> Factory data reset ==> Reset Phone.
    - If you cannot power on the phone:
    1. Try to open Recovery mode by pressing the volume up key and the power key simultaneously.
    2. Use the volume key to highlight wipe data/factory reset and the power key to select it.

    What can I do if I forgot the pattern lock on the phone?

    If the phone has a Gmail account set up, after entering the wrong password 5 times:
    1. Touch "? Forgot Pattern" in the bottom right corner of the screen.
    2. Enter your Gmail account username and password.
    3. Touch Sign in.
    Note: You must be connected to the network.
    - If no Gmail account is set up on the phone, you can restore factory settings. To do so:
    1. Power off the phone.
    2. Press the power key and volume up key at the same time to go into recovery mode.
    3. Use the down volume key to move the highlight to: wipe data/factory reset.
    4. Press the power key to select it.
    5. Use the down volume key to move the highlight to Yes.
    6. Press the power key to select it.
    Note: Factory reset erases all of your data.

    What can I do when the phone can send E-mail messages but not receive messages?

    The most common cause is wrong information entered for the incoming mail server and incoming port.

    How do I set other locking methods for the phone besides long press locking?

    Touch Settings ==> All settings ==> Security ==> Screen lock

    Why does the phone get hot while charging?

    Some parts in the charging circuit may become warm during charging. Just charging will not cause the handset to get too hot. If there is a heavy load on the unit during charging, it may cause the phone to become too hot. Avoid using the phone during recharging to prevent the phone from getting too hot.

    What should I do if the phone runs slowly?

    Try these steps to improve performance:
    - Stop apps that are running in the background.
    - Power off and restart the phone.
    - Back up the phone information and reset it.

    What should I do if I can't hear the other person in the calling?

    Make sure:
    - you have a good signal.
    - the earpiece is clear to hear the other person.
    - Redial the number or restart the phone.

    What should I do if the person on the other end can't hear me?

    Make sure:
    - you have a good signal.
    - the mouthpiece is clear to speak into.
    - Redial the number or restart the phone.
    Expand All |Collapse All


    How can I share my contacts with another phone?

    In the Contacts app:
    1. Select the contact to share
    2. Touch the Menu key at the top right of the phone
    3. Touch Share
    4. Select how to share.

    How can I add another email account on the phone?

    1. Touch: Settings ==>All settings==>Accounts==> + Add account
    2. Select a category and follow the prompts.

    How do I make the phone's font size bigger?

    Touch Settings ==> All settings ==> Display ==> Font size

    How do I use Bluetooth to transfer files to another mobile device?

    1. Turn on Bluetooth in Settings and pair with the other device.
    2. Open the File Manager app and locate the files to transfer.
    3. Touch Menu in the upper right to open a menu.
    4. Touch Multi Select.
    5. Select the files.
    6. Touch the share icon at the bottom of the screen.
    7. Touch Bluetooth and follow the prompts.

    How do I connect to WiFi?

    1. Open Settings ==> Wi-Fi.
    2. Slide the WiFi button to ON.
    3. WiFi automatically looks for and lists available networks.
    4. Select the desired wireless network and type the password if necessary.
    5. Touch Connect.
    When the phone connects to WiFi, it displays the WiFi icon at the top of the screen.

    How do I save pictures attached to a text message and where are they stored?

    1. Touch the icon to the right of the picture.
    2. Touch the icon to the right of the filename.
    The phone saves the picture to the Download folder.

    How do I delete an email account on the phone?

    1. Open the Email app and touch the Menu icon in the upper right.
    2. Touch Settings and touch the account to delete.
    3. Scroll down and touch Remove account.

    How do I install apps from a computer to the phone?

    To install apps from a computer to the phone, follow these steps:
    1. Copy the apps to install to the phone.
    2. Open File Manager to find the app, the .apk file.
    3. Tap the file name.
    You can install apps through third party PC software. Contact the software supplier for more details. After connecting the phone to the computer, when the phone identifies the third party PC software, you can directly install apps through the third party PC software.

    How can I enter text using my voice?

    When you can enter text, tap the microphone and begin speaking. The microphone icon is usually next to the spacebar.

    How do I add multiple phone numbers for a single contact?

    1. Open the contact in the Contacts app.
    2. Edit icon.
    3. Under Phone, tap Add one more.
    Use the down arrow to choose the number type.

    How do I disable the sound and keypad vibration?

    Touch Settings ==> Language & input ==> Google keyboard ==> Preferences. Uncheck Vibrate on keypress and Sound on keypress.

    How do I turn off the sound I hear when taking a picture?

    Open the Camera app.
    Touch the menu icon at the top left of the screen.
    Touch Shutter tone ==> Off

    How do I add and delete contacts to the Favorites list?

    To add a contact to the Favorites list:
    1. Open the Contacts app and the contact to add to your Favorites list.
    2. Touch the star at the top right corner of the screen to add it to the list.
    To remove a contact from the Favorites list:
    1. Open Contacts
    2. Touch Favorites at the top of the screen to open the Favorites list.
    3. Touch the contact to remove
    4. Touch the star at the top right of the screen to remove it from the list.

    Does the phone support downloading music and videos from websites?

    Yes, it supports this even when there is no SD card in the phone.

    How do I delete pictures?

    In the Gallery, touch and hold the picture. Tap the trash icon at the top of the screen to delete the picture.
    Expand All |Collapse All

    Power & Battery

    How can I save battery power and maximize standby time?

    Turn off features you aren't using that use power.
    - Disable the data connection to prevent producing unnecessary network traffic when you don't need to connect to the Internet. To do so
    1. Touch Settings ==> All settings ==> Dual SIM settings.
    2. Uncheck the box for SIM 2 Moblile data.
    - Turn off the automatic E-mail synchronization. To do so:
    1. Touch Settings ==> All settings
    2. Scroll down to ACCOUNTS
    3. Touch the account category
    4. Touch the name of the account for the sync System settings to change
    5. Uncheck the box.
    Disable GPS. To do so:
    1. Touch Settings ==> All settings ==> Location
    2. Turn off the button in the upper right corner of the screen off.
    Disable apps you don't use often to save power, release memory, and improve the running speed of apps. To do so:
    1. Touch: Settings ==> All settings ==> Apps
    2. Touch the name of the app and touch Force stop
    Stop the LED from blinking when there are missed calls or unread messages. To do so:
    1. Touch Settings ==> All settings ==> Display ==> Breathing light
    2. Uncheck Notification indicator
    - Prevent the browser from displaying pictures.

    How do I check the status of battery power?

    Settings ==> All settings ==> Power manager
    Expand All |Collapse All


    Does the phone support voice recording?

    Yes, use the Voice Recorder app to make recordings.

    What is the screen resolution?

    2560 x 1440

    Is there a limit to the number of browsing windows I can open at one time?

    The Android system supports multiple browsing windows with no limit. Opening many windows at the same time consumes system memory and that may affect app execution speed.
    Expand All |Collapse All

    System & Settings

    How do I create a folder on the home screen?

    1. Touch and hold an app icon on the home screen until Folder displays in the upper left.
    2. Drag the app icon to the Folder link and drop it.
    The phone creates the new folder on the home screen.
    3. To change its name, tap it to open it, and touch and hold the folder name for 2 seconds until the keyboard displays.
    To add more apps to the folder, drag and drop them onto it.

    Can I open Word and txt format files on the phone?

    Yes, you can use the third party app software, such as Kingsoft Office, to view Microsoft Office Word, Excel, and PowerPoint files.

    How many contacts can I add to a group?


    How do I change the phone language?

    Settings ==> Language & input ==> Language.

    How do I add a frequently used contact to my home screen?

    In the Contacts app, open the contact, touch the Menu key in the upper right corner and choose: Add a shortcut to the desktop

    How do I create a music playlist?

    1. Open the Music app.
    2. Tap + icon next to My playlist.
    3. Type a name for the playlist and tap Save.
    4. Tap Add at the bottom of the screen and choose songs.

    How do I set the date and time?

    Settings ==> All settings ==> Date & time.

    How do I uninstall an app?

    1. Tap Settings ==> Apps.
    2. Touch the app to delete and tap Uninstall.
    The phone confirms you want to uninstall the app.
    Note: System apps cannot be uninstalled.

    Can I use voice commands?

    Yes, using the Voice Search app. When it says "Listening...", speak a command, such as "Call (contact name)" or "Open (app name)". Note: The phone must be connected to the Internet.

    How do I back up my data?

    Use your Gmail account or third party software. To use your Google account:
    Tap Settings ==> Backup & Reset
    Check Back up my data.
    Touch Gmail and follow the prompts to set up an account or to create one.
    For third party software, contact the software provider for details.

    How do I change the input method or keyboard?

    Tap Settings ==> Language & input
    Under Keyboard & Input Methods, choose a different method.

    Will the camera automatically adjust to lighting conditions?

    Yes. In Manual mode, when White balance is set to Auto, the camera automatically detects the lighting condition and adjusts the brightness.

    How do I use the phone as a USB drive to export photos stored on the phone to a PC?

    1. Use a USB cable to connect the phone to the computer.
    2. After the drivers install on the computer, touch Media device MTP on the menu on the phone.
    3. On the menu on the computer, choose: Open device to view files using Windows Explorer
    Windows Explorer lists ZTE A2017U.
    Drag and drop files, including pictures, between your PC and the phone.
    For MAC OS, refer to www.android.com/filetransfer for more information.

    How do I manually install a driver for the phone after connecting it to a Windows 7 computer?

    1. Connect the phone to the PC.
    2. Touch Install driver on the menu.
    3. In Windows 7, in Computer, open My computer.
    4. Double click CD_Driver.
    5. Double click AutoRun.exe and install the driver.

    How do I light up the screen after the phone has gone into standby (black screen) mode?

    Press the power key to light up the screen.

    How do I turn on Airplane mode?

    Press and hold the power key until an option list with Airplane mode displays.

    How do I quickly view the charging status of the phone?

    While the phone is charging, press the power key.
    Press it again to see the lock screen. The charging status displays under the date.

    How do I find the IMEI number of my mobile phone?

    Touch Settings ==> All settings ==> About phone ==> Status ==> IMEI Information

    How do I check the version of the mobile phone software?

    Touch Settings ==> Touch Settings ==> All settings ==> About phone
    displays version information

    How do I view which apps are running and stop them?

    Tap the square icon on the bottom right of the screen to display running apps. Tap the X in the upper right corner of each box to stop the app or touch CLEAR ALL to close all apps.

    How do I dial a voice call through a Bluetooth headset?

    Connect your phone with a compatible Bluetooth headset.
    Press the call button on the Bluetooth headset.
    When you hear the phone say Speak now through the headset, speak into the headset.
    It understands phrases like Call (name of contact).
    Note: The phone must be connected to the Internet to use this feature.

    How do I change the name the phone uses to identify with over Bluetooth?

    Touch Settings ==> All settings ==> Bluetooth ==> Menu icon ==> Rename this device

    How do I set the password to be invisible?

    Touch Settings ==> All settings ==> Security
    Under Passwords, disable Make passwords visible.

    How do I adjust the idle time of the phone before it goes into sleep mode?

    Touch Settings ==> All settings ==> Display ==> Sleep

    How do I disable the dialpad touch tones, system touch sounds, and vibrate on touch?

    Touch Settings ==> All settings ==> Sound & vibration
    Under Others, disable Dial pad tones, Touch sounds, and Vibrate on touch

    How do I adjust the brightness of the phone?

    Touch Settings ==> All settings ==> Display ==> Brightness level
    Adjust the brightness

    How do I move or delete the icons on the home screen?

    1. Touch and hold the icon until the Remove link displays at the top of the screen.
    2. Drag the icon to another location on the screen or to another screen, and drop it to relocate it.
    Drop it onto the Remove link to delete it.

    How do I change the wallpaper?

    Touch and hold on an empty place on the home screen to open a menu with wallpaper options.

    How do I change the incoming call ringtone?

    Touch Settings ==> All settings ==> Sound & vibration ==> Ringtones
    Touch SIM1 or SIM2 to list ring tones.
    Touch each ringtone to hear a sample.
    If you added Recordings, tap Recording to use one for your ringtone.

    How do I use my music file as my incoming call ringtone or notification ringtone?

    Copy an MP3 file to the phone.
    Touch Settings ==> All settings ==> Sound & vibration => Ringtones
    Touch SIM1 or SIM2.
    Touch Music at the top of the screen.
    Touch the song to use and touch OK.

    How do I quickly quiet an incoming call and enable vibration?

    Press the volume down key down all the way until the phone vibrates and the icon changes.

    How do I dial and save a phone number that came in a text message?

    Open the message and touch the phone number to dial it or save it to contacts.

    How do I forward text messages?

    1. Touch and hold the message to forward until a menu appears.
    2. Choose Forward.
    3. Type a recipient or select a contact.

    How do I change the resolution of the camera or video?

    You can't change the resolution of the camera. You can choose the Picture size.

    Where does the phone save the pictures and videos taken with the camera?

    1. Open the FileManager app.
    2. Select the Phone or select External devices.
    3. Touch the folder named DCIM.

    How do I check how much memory is available in the phone?

    Settings ==> All settings ==> Memory

    How can I conserve network traffic?

    Disable the data connection to prevent unnecessary network traffic. To do so:
    1. Touch Settings ==> All settings ==> Dual SIM settings.
    2. Under Data/Call settings
    3. Slide the bar for SIM1 Mobile data to off.
    4. Slide the bar for SIM2 Mobile data to off.
    Consider installing third party network traffic monitoring software to monitor the network traffic in real time to monitor unnecessary network traffic.

    How can I use the GPS function and navigation software on the phone?

    1. Enable GPS by touching Settings ==> All settings ==> Location
    2. Turn on the button in the upper right corner.
    Use a map or navigation app. Android mobile phones include the built-in Google Maps app.
    Note :GPS consumes battery power and may shorten battery life.

    Can I delete built-in apps customized by my service provider?

    Usually you can't delete built-in, customized apps. You can delete some third party apps that aren't customized by the service provider.

    How do I install apps on my phone?

    You can search for and download apps in the Play Store app.

    How can I enable apps to auto-update?

    Open the Play Store app ==> Touch the Play Store icon at the top left of the screen ==> Settings ==> Auto-update apps

    How can I back up and restore contacts on the phone?

    You can Import and Export contacts between the internal phone memory and storage. To do so, in the Contacts app, touch the menu key at the bottom right of the screen and choose Import/export contacts.
    - or -
    You can sync your contacts with your Internet Gmail account. If you haven't set up a Gmail account on your phone, or you don't already have an account, open Gmail on the apps screen and follow the prompts.
    - or -
    Check if your account is already set to sync by touching the type of account in Settings under Accounts and touch the specific account in the next screen under Accounts

    Can I use the flash when taking videos?

    Yes, you can turn on the flash and have it on when taking videos.

    How do I cancel the email notifications?

    1. Open Email and the specific email account.
    2. On the Menu icon, touch Settings and choose the Email account.
    3. Uncheck the box next to Email notifications.

    How do I create a group list for contacts?

    1. In Contacts, touch Groups ==> New group.
    2.Type a group name and add members to the group

    How do I add an app shortcut to the home screen?

    Touch and hold the appn icon until it displays thumbnails for the home screen. Drag the icon and drop it where you want it.

    How can I set a specific ringtone, music file or sound recording for a certain contact in my phone?

    Open the contact in the Contacts app.
    Touch the Edit icon and scroll down to Default
    Touch the ringtone name under Ringtone and choose from the list of ringtones or Music or Recording at the top of the screen to display your music files or sound recordings and choose from those.
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    Call & Message

    How do I make a conference call?

    Before doing so, verify with your service provider that your plan includes Call Waiting and Three-way calling. While on a call, put the other party on hold and call the third party. Use the swap icon the bottom bar of the conversation to switch between calls. Use the Merge icon to combine the calls into a conference call.
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    Wireless & Networks

    How do I prevent network downloading interruption?

    Connect to WiFi to prevent downloading interruption with the Internet, including keeping it active when the phone goes into sleep mode.
    Touch Settings ==> All settings ==> Wi-Fi.
    On the nenu, touch Advanced ==> Keep Wi-Fi on during sleep ==> Always

    How do I turn on data so I can log in to the Internet?

    Make sure your plan includes data.
    Touch Settings ==> All settings ==> Dual SIM settings ==> Data/Call settings
    Touch SIM1 or SIM2 and set Mobile data to on.

    Does the phone switch to network mode if the WiFi signal disappears?

    Yes, the phone automatically switches to the mobile network when the WiFi signal is weak or disappears. To avoid paying for data, disable data in Settings to ensure there is no data traffic over the mobile network.

    Does the Wi-Fi disconnect from the network when the phone is in sleep mode?

    Wi-Fi automatically disconnects from the network during sleep mode, and reconnects to the original access point when the phone turns on to conserve battery power.
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    Fault Diagnosis & Solution

    Why does the phone produce network traffic when opening the data connection?

    The phone interacts with the network server when data is enabled and sends a request to the network server. The network server exchanges information to build a connection with the mobile phone. This activity produces a few kilobytes (KB) of network traffic. For the actual amount of traffic, consult your service provider.

    How can eliminate an echo in a call?

    The local network can affect the call sometimes due to bad reception. Try these adjustments:
    - Adjust the volume.
    - Check if the other party has their speakerphone on or is using an earphone or vehicle mounted device. If so, ask them to switch to their phone to continue the conversation.


    Axon 7 by ZTE User Manual (English - PDF - 1.7MB)


    Software Updates

    Axon 7 Instruction SD Card Upgrade Guide Instructions (B15) (English - PDF - 224KB)


    Axon 7 B20 SD Card Package Update (10/12/18) (ZIP - 2.28GB)


    Axon 7 B35 SD Card Package Update (7/25/18) (ZIP - 2.52GB)


    Contact Support

    If you have questions about how to use ZTE mobile devices or your device needs repair services, please contact our services hotline or email for more information.

    Service Hotline: 877-817-1759
    Hotline Hours: Monday-Sunday 8am - 9pm (CST)
    Live Chat
    Email ZTE
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