T-Mobile Concord™

V768

The T-Mobile Concord gives you everything you need from an Android smartphone without the high price.

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Hot Features

 

  • Android™ 2.3.5 Operating System
  • Google Play™ store with access to hundreds of thousands of Apps
  • 2GB micro SD memory card included

 

Other Key Features

 

  • 3.5” Capacitive Touch Screen with Multi-touch
  • 2.0 Megapixel Camera with Camcorder
  • GPS for navigation and location-based services
  • Bluetooth Wireless Technology, v3.0 including stereo audio
  • Full HTML Browser for PC-like Web Browsing
     
Design Type Smartphone
Form Factor Candy Bar
Height 4.59"
Width 2.43"
Depth 0.45"
Weight 3.52 oz
Color Blue
Display Physical Size 3.5"
Resolution: Width 320
Resolution: Height 480
Technology HVGA 262K TFT LCD Capacitive Touch
Platform OS Android 2.3 (Gingerbread)
Camera Main Resolution 2.0 MP
Features Fixed Focus
Processor CPU 832 MHz Broadcom BCM21553
Battery Capacity 1500 mAh
Talk Time* Up to 8.5 hours
Standby Time* Up to 300 hours (12.5 days)
Wireless Charging No

*Actual times vary because some features & applications may use more power

Memory Internal 512MB RAM/512MB ROM
Expandable MicroSD, up to 32GB
Networks Frequencies GSM 850/900/1800/1900 MHz - HSPA/UMTS 850/1900 MHz/AWS
Connectivity Bluetooth 3.0
Wi-Fi 802.11 b/g/n
Mobile Hotspot No
USB Yes
Headset Jack 3.5mm
Audio & Video Audio Format MP3, AAC+
Video Format MPEG4, H.263, H.264
Messaging Features SMS, MMS, IM, Email
Accessory Compatibility Hearing Aid Compliance M3/T3
Text Telephone (TTY) Compatibility Yes

Support Overview

Check out the latest support materials here for your device.

Download user manuals, read FAQs, and upgrade your device's software.

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General

What can I do when the mobile phone crashes, reboots, freezes or cannot be power on?

Such problems may be caused by third party software.                       
  1. If the mobile phone cannot be powered on, you canrestore factory settings first. press Menu key——Settings——Privacy——Factorydata reset.
  2. If the problem still happens, please upgrade the software on the mobile phone; generally upgrading software can solve theseproblems.To upgrade software version, you can refer to the section 1.1.1 (How do I upgrade the software version?)for more details.

What can I do when I cannot make a call or answer the calls?

  1. Check whether the signal is normal. If the mobile phone has no signal or the signal is weak, please take the mobile phone to a place where you can get a strong signal to test it again.
  2. Check whether flight mode is enabled. If so, please hold the POWER key to enter into flight mode option list to disable flight mode.
  3. Make sure SIM card is working normally. You can install SIM card in other mobile phone to test whether SIM is working normally.
  4. You can restore factory settings to test whether the problem still happens.

What can I do when the alarm clock doesn't work normally?

  1. Please check whether the alarm clock is enabled.
  2. Check whether the mobile phone is powered on and whether the battery power is enough. When an Android mobile phone doesn't have enough batter power it shuts off therefore, the alarm clock won't work if the mobile phone is powered off.
  3. You have to reset the alarm clock again after restoring factory settings.

What can I do when the mobile phone cannot receive and transmit messages?

  1. Check whether the signal is normal. If the mobile phone has no signal or the signal is weak, please take the mobile phone to a place where you can get a strong signal to test it again.
  2. Check the memory space of mobile phone to see whether the mobile phone has enough space to receive messages. If there is not enough space, please clean up the space.
  3. Check to make sure you are using a complete telephone number to transmit messages.

How can I move or delete the icons on the home screen?

  1. To move the icon, hold the icon for 2 seconds until you feel the mobile phone vibrate slightly, then you can drag the icon from the menu to the home screen.
  2. To delete the icon, hold the icon for 2 seconds until you feel the mobile phone vibrate slightly, then you can drag it the trash can on the bottom of the screen.

What is the function test command?

The command code for the function test is *987*0#.The users can start the function test by selecting Automatic Inspection; or start the function test manually entering *983*0#.

How many call logs can the handset store?

Normally it depends on the memory size till it could not keep more.

How can I customize the arrangement of applications on mobile phone?

On home screen, press the blank place for 2 seconds until an option list appears. The option list includes Shortcuts, Widgets, Foldersand Wallpapers, etc. You just need to choose the option that you want to add to the home screen. Or, you can press on the icon that you want for 2 seconds until you feel the mobile phone vibrating slightly and then drag the icon to new location.

How can I install and use the third party input method?

You can download the appropriate input method.After installing input method,enter into home screen andpress Settings—Language& keyboard, andchecktheinstalled input method. Then hold the input box for about 2 seconds anywhere you can input words until the option list appears and choose the input method that you want.

How can I add Google account to the mobile phone?

To add Google account: Method 1: The mobile phone will automatically notify you to set up or select a Google account the first time you use the mobile phone. Method 2: If the mobile phone doesn’t automatically notify you to set up or select a Google account, you can refer to following operations to add a Google account: Menu key—Settings—Accounts &sync—Add an account—Google. Note: This function works using Wi-Fi or GPRS/3G which will shorten the battery life.

How can I add folders in mobile phone?

  1. Adding folders directly to the mobile phone: you can add folders on the home screen by touching and holding the blank space on the home screen for about 2 seconds until the option list appears. Select Folders—New folder to
create a new folder. Open the new folder and hold the folder title for 2 seconds to modify the folder name. Then you can start using this folder.
  1. Adding folders directly to the micro SD card: Press All applications—File manager—Menu key—New directory—Enter the folder name and press OK.
Note 1: All applications is a square icon on the bottom of the home screen. Note 2: You can create new folders in micro SD card, but you cannot create new folders in system directory since the system directory is protected.

How can I back up and restore the contacts of my mobile phone?

  1. You can import/export contacts to SIM card or SD card:
Open Contacts——Menu key——Import/Export——Choose the way of Import/Export and choose the target that you need to import/export.
  1. You can sync contacts with Gmail account.
Menu key——Settings——Accounts &sync——Choose the Gmail account that you need to sync with——Sync contacts (Please make sure your mobile phone is connected with network). Note 1: The mobile phone shouldconnect to network(Wi-Fi, GPRS/3G and so on) to use this service. You may also need to pay GPRS/3G fees to your carrier. Note 2: This function uses Wi-Fi or GPRS/3G, which will shorten the battery life of the mobile phone.

How can I back up my data?

You can back up your data viathethird party softwarethat you can get from the “Google Play store”.

What can I do when the mobile phone cannot receive and transmit MMS?

  1. Please check whether MMS settings are normal. Enter into Settings ——Wireless & networks ——Mobile networks ——Access Point Names. If the mobile phone has no APN information, please add APN information manually.
You can contact local operator for more related information.
  1. Check whether the signal is normal. If the mobile phone has no signal or the signal is weak, please take the mobile phone to a place where you can get a strong signal to test it again.
  2. Check the memory space of the mobile phone to see whether the mobile phone has enough space to receive messages. If it doesn’t, please clean up the space. You can enter into Settings—Storage to view the memory and message status of SD card.

What can I do when I can’t make a call or receive calls?

  1. Check whether the signal is normal. If the mobile phone has no signal or the signal is weak, please take the mobile phone to a place where you can get a strong signal to test it again.
  2. Check whether flight mode is enabled. If so, please hold the Power key to enter into Settings menu and Disable flight mode.
  3. Make sure SIM card is working normally. You can install SIM card in other mobile phone to test whether SIM is working normally.
  4. You can restore factory settings to test whether the fault still happens.

Can I disable the blinking indicator notifying me when the mobile phone has missed calls or unread messages?

There is an indicator on the mobile phone that blinks notifying you when you have missed calls or unread messages, the indicator will blink to remind you until you check the call or message. This indicator light cannot be disabled.

How can I add or delete a group of contacts?

You can add or delete contacts in groups via the Gmail account: Enter into Gmail account of the mobile phone via PC, then edit, add or delete contacts in contacts of Gmail.

Can the mobile phone repeatedly remind me about unread messages?

There is not a way to repeatedly remind you to check messages on the smart phone.Whenyour mobile phone has unread messages or missed calls, the indicator willblinktoremind you about the missed callsor unread messages. Only when you checked missed calls or unread messages will the indicator automatically turn off.Besides, the indicator cannot be disabled manually.

How can I forward messages on mobile phone?

Please select and hold the messagesthat you want toforward for 2 seconds until theoption listappears. Select (Forward)to enter into the menu for forwarding messages, and thenchoosewhere you want to send the message.

What is the total amount of characters allowed for an SMS?

Theoretically there is no limit on numbers of words. For a single message, you can use 160 English characters. When you go beyond that limit, the message will be sent by automatically divided the message into 2 messages. When the message is over the length of 3 messages, the message will be automatically sent as a MMS.

How do I restore factory settings?

You can solve many troubles by restoring factory settings. Open Settings——Privacy——Factory data reset. Then press Reset. Phone will start restoring factory setting. The process will take about 3 minutes.The mobile phone will restart after restoring factory settings is successfully completed. If your mobile phone stops on a logo image for a long time with no response, please directly remove the battery and install battery again to power on device. Note 1: The time it takes to power on the device will be a little longer after restoring factory settings so please be patient for the device to power on.

How do I make the handset go into recovery mode?

Switch off the handset, and press the POWER KEY and VOLUME DOWN key simultaneously until get Recovery/Upgrade mode.
  1. Press the HOME key to get in to the next interface Use VOLUME key to select the function you need.
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Display

How do I adjust the idle time of mobile phone for sleep mode?

To adjust the standby time: Please press Menu key——Settings——Display——Screen timeout. Then you can make your selection for when the screen turns off.

How can I set an incoming call ringtone?

To set phone ringtone:
  1. Enter into home screen, press Menu key—Settings—Sound—(Incoming calls) Phone ringtone. Choose the ringtone that you want from list, and then click OK.
  2. You can also set MP3 as ringtone. To set MP3 as ringtone, please copyMP3tomusic folder,enter into home screen and press All applications——MusicPlayer,and enter in to the directory of MP3, then you can holdthe musicfileto set as phone ringtone. You can also set MP3 as phone ringtoneof specific contacts.
Note 1: All applications is a square icon on the bottom of the home screen. Note2: We recommend converting your audio files to MP3 format before storing in the music folder.

How can I set an MP3 as an alarm ringtone?

To set your music files as an alarm ringtone, please create a new folder on the main directory of micro SD card and name the folder as alarm (all in lower case); then copy the MP3 that you want to this folder.Make the MP3 song as a ringtone. To enable alarm clock: All applications—Alarm, then clickMenu—Preferences—Alarm Defaults—Ringtone, then choose the ringtone that you want. Note 1: All applications is a square icon on the bottom of the home screen. Note 2: MP3 that is in the alarms folder won't appear in the music player. Note 3: We recommend converting the audio files to MP3 format before storing in alarms folder.

How can I set an MP3 as notification ringtone (Message ringtone)?

To set your music files as a notification ringtone, please create a new folder on the root directory of micro SD card and name the folder as notifications (all in lower case); then copy the MP3 that you want to this folder. You can pressMenu—Settings—Sound—Notification ringtone to find MP3 ringtone that you want.
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Sound

How can I set a ringtone for an incoming call for a specific contact?

To set an incoming call ringtone for a specific contact which is stored in handset, enter into the home screen and press All applications—Contacts—Choose the specific contacts that you want to set incoming call ringtone for—Menu—Options—Ringtone. Choose(Select phone ringtone)to open the ringtone list and choose the ringtone that you want.
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Camera

What can I do when the mobile phone cannot take pictures?

  1. Check whether SD card has been installed in mobile phone because the mobile phone cannot enable camera function without SD card.
  2. Check whether SD card is compatible with mobile phone and make sure SD card has enough memory space.
  3. Try another SD card to check whether the camera function is normal.

Where are the pictures and videos saved? Could I customize where they are saved?

Your pictures and videos are saved in:/sdcard/DCIM/Camera, you can find them viaFilerof applications, or you can connect the mobile phone to PC to view them in Removable disk. Note: Generally, you cannot use the mobile phone to take pictures or videos if the mobile phone has no micro SDcard (TF card).

Is there a light on the mobile phone for when I am taking videos?

You can use the flash when taking pictures, but you cannot use it when taking videos.There is not a specific light function to use when making videos. Note: Some products don’t have the flash option for pictures, so please confirm the mobile phone has this function first.
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Memory

How could I check the flash storage?

Open Task Manager and click Resource to view the system total memory and other information.

What is the maximum storage of SD card?

The V768 supports up to a 32G SD card.

Why is the available memory space of mobile phone less than the standard memory?

Except forthe processoron a mobile phone, many other hardware devices also occupy some of the memory space, such as GPU, DSP and so on. That hardware needs to occupy some part of the specialized memory, which isn’t visible to users.

How do I save the memory space of the mobile phone?

We often get the complaint that the storage space is little, in fact, the storage space isn’t little at all, but ifyouinstall the software tomemory without limit, then thememoryspace will be less and less.Therefore,we strongly recommendyouto move the software to SD card as much as possible.It's a unique feature of 2.2 system and higher versions that you should take advantage of.You can clean the system of junk data in the mobile phone regularly to save the memory space and improve running efficiency.
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Battery

Why is the standby time of smart phones much shorter than the standby time of feature phones? How can I improve the standby performance?

As the smart phone is similar with a computer, which has a more powerful system, stronger network function and many kinds of applications, the smart phone needs to consume more power compared to a feature phone. The standby time is related to the network connection so when the signal is weak, the smart phone will consume more battery power. However, you can refer to following settings to save battery power and maximum standby time:
  1. You can disable GPS;
Settings——Location&security—UseGPS satellites(Remove checkmark).
  1. You can disable the data connection if you don't need to log in Internet;
Settings——Wireless&networks——Mobile networks——Dataenabled(Remove checkmark).
  1. You can also disable the applications which you don't use to save power, release memory and improve running speed of applications.

What can I do when the battery cannot be charged fully?

Generally the battery will release a little electricity after charged fully, then the battery starts to be charged again after a while. This action is to protect the battery and extend battery life, therefore the charging display may show less than 100%. To check the battery status select: Menu ——Settings——About phone—Status; then you can view the battery status and battery level.

How can I quickly check the charging status?

When the mobile phone is in charging status, press the power key to enter into standby mode, then press power key again to startup standby screen. This is where the charging status is displayed.
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Connectivity

How to use WLAN.

Please refer to following operations to use WLAN:
  1. Select Settings——Wireless &networks——Wi-Fisettings
  2. Select Wi-Fi (Check it)thenthe mobile phone automatically starts to search for WLAN signal until the signal appears.
  3. Select the network you want to connect with;
  4. Input your password (if needed);
  5. When the mobile phone is connected to the network and WLAN icon appears on the place where the mobile phone shows the signal and battery power, you can use WLAN to log in to the Internet.

How could I use GPS or other navigation software?

  1. Please make sure your mobile phone has built-in GPS signal receiver;
  2. Enable GPS: Settings——Location& security—— Check for Use GPS satellites(Here we strongly recommend openingUse wireless networks.) As locating with GPS satellite needs to remotely obtain large amount of data, it may affect your data traffic.
  3. Please install related map application or navigation application. Android mobile phones have built-inGoogle mapapplication and Navigationapplication.
  4. OpenNavigation application to navigate. Steps: All applications——Navigation
Note1: The mobile phone should connect with network (Wi-Fi,GPRS/3Getc.) to use this service. Please note: Enabling GPS device will consume much battery power which may shorten battery life.

How could I use mobile phone as a U disk? Do I need to install driver?

If you use mobile phone as a U disk, you don’t need to install driver. You can directly connect mobile phone with USB data cable. Click Menu——Notifications——USB connected, then click Turn on USB storage device to enter into U disk mode. You will need an SD card for this operation.

Can the mobile phone switch the network mode when WLAN has no signal?

Yes, the mobile phone will automatically switch to GSM or 3G network when WLAN signal is weak. If you worry about the network traffic, you can disable the data business in Settings.

Can WLAN disconnect with network when the mobile phone is in sleep mode?

WLAN will automatically disconnect with network during sleep mode but it will connect to original access point when the mobile phone turns back on. This saves the battery power. Note:WIFI cannot keep connecting with the network all the time.

Why does the mobile phone produce network traffic when enabling data?

Themobile phoneinteracts with thenetwork serverwhen data is enabled. When enabling data, themobile phone needs to send request to network server first,then thenetwork serverneeds toget confirmation informationto buildthe connection with the mobile phone.This interactionwill result in producing network traffic.However,the network traffic will not be too large since it isusuallyonly a fewto ten kilobytes (KB). Note: The network traffic statistic is for reference only, with regard to actual statistics on network traffic, please check with your operator for specific information.

How many Bluetooth devices can the mobile phone connect to at the same time? How many Bluetooth devices can mobile phone transfer data with?

Theoretically there is no limit for connected Bluetooth device, but the mobile phone can transfer data with only one Bluetooth devicesimultaneously.

How can I transfer the file or data via Bluetooth?

Select Settings——-Wireless &networks——-Bluetooth to connect your mobile phone with other mobile phone. Select the file that you need to transfer, then click Menu key andchooseSendvia Bluetooth.

Why can’t other mobile phones and computers search for my mobile phone when Bluetooth is enabled?

Please select Settings—Wireless & networks—Bluetooth settings and then check it for Detectability.
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Software & Apps

How do I upgrade the software version?

You can upgrade the software version of your mobile phone from local mobile operator’s server by FOTA function currently.

What is the version information of the V768’s operation system?

Android 2.3.7

How can I use the Gmail function?

The user can use Gmail tool easily to check the e-mail as follows: Attention:You should pay GPRS flow and fee for the connection between handset and you Gmail box.
  1. Add Gmail account:
a.Select Menu-settings-Accounts & sync settings then select Add account b.Select Google account. c.If you have a Gmail account, you can sign in directly, or you can create an account. d.It will take some time to communicate between handset and Gmail server to set up the account.Finally, it will show the message that your Google account is now linked to this phone. e.Synchronize and check the e-mail

How can I install compatible applications on my mobile phone?

As Android operating system is an open-source operating system, meaning you can directly search and download the applications that you want from Google player. Note 1: This function works with Wi-Fi or GPRS/3G, which will shorten the battery life. Also you may need to pay GPRS/3G fees to your operator.

How can I install the applications from computer on to my mobile phone?

  1. You can copy the APK file that you want to install to your SD card, and then find and run the APK application in Device Manager on the mobile phone.
  2. You can directly install the applications on your mobile phone via the third party PC software.

How can I uninstall the applications from the Android mobile phone?

Enter into home screen and press Menu key——Settings——Applications——Manage applications——Find the application that you want to delete, then click Uninstall. Note 1: The system applications of mobile phone cannot be uninstalled. Note 2: The customized software of mobile phone cannot be uninstalled directly.

Does the mobile phone support Adobe Flash player?

Currently, the mobile phone does not support Adobe Flash player.

Does the mobile phone support audio format, video format and picture format?

Audio format: MP3, AAC, AAC+, EAAC+, WAV, MIDI Video format:MP4, WMV, Picture format:GIF,JPEG

Is there a limit on the number of browsing windows?

Theoretically, an Android system supports multiple browsing windows with no limit. However, opening too many browsing windows at the same time willoccupysystem memory which may affecttherunningofothersystemapplications. Meanwhile, as the habit of each person is different, we recommendyouto search and download the third partywedbrowser fromMarket. Note 1: The mobile phone shouldconnect to the network usingWi-Fi or GPRS/3Gto use the server and youpay GPRS/3G feesto your operator. Note 2: This function willaffect the standby time of the mobile phone.

After setting the default browser of mobile phone as the third party browser, how could I change to original built-in browser?

Enter into home screen and press Menu key—Settings—Applications—find the third party browser application, then click Erase defaults.

How can I view or disable the running tasks?

You can open all applications and choose Task Manager to view the running tasks and disable the tasks that you don’t need to use.
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Security

What can I do when if I forget the unlock pattern?

There are two methods you can use to fix the issue:
  1. If you have a Gmail account, you can use your Gmail account to sign in and then you can reset the unlock pattern as follows:When the user inputs the unlock pattern 3 times, the screen will show a message.Press OK. The mobile phone will go in to the standby interface, asking you to select Forget pattern?.It will send you to the Gmail Account unlock section asking you to input your Gmail address and password and click Sign In.When you sign in to the Gmail account successfully, it will show a picture.Draw an unlock pattern with at least 4 dots.Draw pattern again to confirm.The system will keep this now as your new unlock pattern.Finally the handset will display a standby status.You can use the new unlock pattern as your mobile phones new unlock pattern, or you can disable the function if you forget it again.
  2. Switch off the handset, and press the POWER key and VOLUME DOWN key simultaneously until the recovery/upgrade mode image is shown as in Picture 1. Press the HOME key to get to next section. Use theVOLUME keys to select the function of “wipe data/factory reset” which will make the handset reset to factory default.PLEASE NOTE: USER DATA WILL BE DELETED DOING A FACTORY RESET!

Could I set other ways to lock the mobile phone besides pattern locking?

Yes, there are 3 ways of locking your screen. To set screen lock, select your home screen and press Menu key—Settings—Location &security—Setupscreen lock. Theways to lock the screenare as follows:
  1. Pattern - Set patternlockaccording to the prompt of LCD.
  2. PIN code - Set one group of code which includes 4 digits at least.
  3. Password - Set password to include letters and numbers.
Please Note: If you forget how to unlock your screen,you may need to reset your mobile phone back tofactory default settings.

How can I set the password so it is invisible?

To set the password as invisible: Press Menu key—Settings—Location &security—(Passwords), then remove check on Visible passwords.

Manuals

T-Mobile Concord User Manual(English - PDF - 1.58MB)

Download User Manual

Software Updates

No updates are available at this time.

Contact Support

If you have questions about how to use ZTE mobile devices or your device needs repair services, please contact our services hotline or email for more information.
Service Hotline: 877-817-1759
Hotline Hours: 9:00 am - 9:00 pm (CST)
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Email ZTE